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We support the employee member in optimal usage of consumer centric benefit plans and provide dedicated support to help the members achieve high quality of healthcare benefits and decision making.
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Our Total Member Care benefit services package includes:
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- Complete Consumer Centric Health Benefits Portal
- Integrated Health Savings Accounts
- Integrated Banking and Debit card
- Comprehensive Bill Review
- Payment Administration
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- Dispute Handling and Total Member Advocacy
- Care Coordination
- Integrated Wellness and Lifestyle Coaching
- Integrated Incentives and Discount Alliances
- Comprehensive Total Member Care Center
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Administrative Support
- Help sort out and solve claims and related paperwork problems.
- Coverage issues
- Help members understand coding & payment rules
- Resolve insurance claims
- Save money on healthcare bills
- Navigate within an insurance company
- Assist with correcting billing errors
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Clinical Care Cordination
- Help members find the clinical help they need and assist with coordinating their care
- Find the best doctors and hospitals
- Assist with a complex medical condition
- Locate and research treatments for a medical condition
- Secure second opinions
- Schedule appointments with hard-to-reach specialists
- Identify ”best-in-class“ medical institutions
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Member Care Team
We provide 'Total Member Care' through our dedicated Member Care Team. This team assists members with understanding and completely managing their Consumer Directed Health benefits package and services. We strive to empower and support the member with understanding and usage of Consumer Directed Healthcare.
Our Member care team is available to fully serve our members, from 7:00 AM to 7:00 PM, Mountain Standard Time
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